"International Call Centers Conference and Harmonization: YİMER 157 and the Good Practices of the European Union” workshop, organized within the scope of the “Project of Supporting Turkey's Works on Migration Management” in cooperation with the Harmonization and Communication Department of our Directorate General and the United Nations Migration Organization (IOM), was held in Ankara on 20-21 May 2021.
Our Deputy General Directors Dr. Gökçe OK and Mehmet Sinan YILDIZ, Head of Harmonization and Communication Department Dr. Aydın Keskin KADIOĞLU, Head of Information Technologies Department Veysel DAĞLAR, Migration Management Program Coordinator Tommaso DE CATALDO, Pusula Call Center General Manager Hasan ADIGÜZEL, representatives of our Directorate General Department and Provincial Directorates of Migration Management attended the workshop, which was organized with the aim of examining call centers of good practice example serving in the international call center sector, learning the operation data and studying whether there is an implementation that can be taken as an example to improve the service quality and capacity of the Foreigners Communication Center (YİMER 157).
The program started with the opening speeches of Our Deputy General Manager Dr. Gökçe OK, Our Deputy General Manager Mehmet Sinan YILDIZ, Our Head of Harmonization and Communication Department Dr. Aydın Keskin KADIOĞLU, Our Head of Information Technologies Department Veysel DAĞLAR, and Our Migration Management Program Coordinator Tommaso DE CATALDO.
For the participants on the first day of the program; YİMER 157 Project Manager and Group President Ümit BOLAT made a comprehensive presentation about the operation data, the services provided, service channels and technological infrastructure of Foreigners Communication Center (YİMER 157) of our Directorate General. In addition, presentations were made to the participants about "Austrian Integration Fund Call Center", "Ministry of Foreign Affairs Consulate Call Center", "AKBANK Call Center", “168 Turkish Red Crescent Call Center”, "Problems experienced specific to Provincial Directorates of Migration Management and solution offers to problems".
On the second day of the program; “Missing Children Call Center 116 000”, “112 Emergency Call Center” presentations, trainings and discussion sessions were held.
The workshop, which was completed with the participation of 7 call centers from 3 countries and a total of 117 people, ended after the certificate and plaque ceremony, and group photo shoots.